Group Interview
Myer Group Interview: Questions & How to Pass
Retail · Updated 2026 · Interview Buddy team
Myer hires much of its casual and seasonal floor team through group interviews and assessment sessions, especially before peak trade like Christmas and the stocktake sales. Assessors are looking for warm, genuine customer service and people who make the store feel welcoming — not the most polished or the loudest in the room.
A Myer group session usually runs 45–90 minutes with several candidates: a short intro, a group activity and quick individual questions, with one or two managers watching how you work with others. This guide covers exactly what happens, the questions you'll face, and how to be the person they remember for the right reasons.
What a Myer group interview looks like
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A manager introduces Myer and the role, then an icebreaker — often 'tell us your name and a brand or store you love shopping'. Have a genuine, specific answer ready.
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A group task or customer scenario: you might role-play helping a customer across departments (fashion, beauty, homewares) or work as a team to solve a service problem. Assessors watch how you include others and keep the customer first.
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Short individual questions around the group — why Myer, your availability, and a time you gave great service.
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Assessors score on customer focus, communication, teamwork, approachability and availability — not on dominating the group.
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Dress neat and presentable (smart-casual to business-casual suits Myer's floor), and bring real availability — weekends, late-night trade and the Christmas peak are a big plus.
Questions to prepare
1.
Why do you want to work at Myer specifically, rather than another department store?
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A customer can't find what they're looking for and is getting frustrated. What do you do?
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Tell us about a time you gave great customer service.
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How would you help a customer choose between two products you don't know much about?
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What does good teamwork look like on a busy retail floor?
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How do you stay positive and approachable during a long, busy shift?
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A customer wants to return an item outside the normal policy. How do you handle it?
8.
What is your availability, including weekends, late-night trade and the Christmas peak?
9.
Describe a time you learned a new product, brand or system quickly.
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How to stand out
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Lead with warmth — Myer hires for approachable, genuine customer service, so smile and make the 'customer' in any task feel looked after.
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In the group task, contribute early and then bring quieter people in ('what do you think, Sam?'). Assessors reward inclusion, not domination.
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Show you know the Myer brand — mention departments or brands you'd love to work with (fashion, beauty, homewares).
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Be specific and flexible on availability; weekend, late-night and Christmas-peak availability is a strong tick for casual retail.
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Have one crisp customer-service STAR story ready so your individual answer isn't generic.
Frequently asked questions
How long does a Myer group interview go for?
Usually 45–90 minutes with several candidates. Expect a short intro, an icebreaker, a group activity or customer scenario, and quick individual questions, with one or two managers observing throughout.
What should I wear to a Myer group interview?
Neat and presentable — smart-casual to business-casual works well. Myer is a department store, so look polished and approachable, like someone customers would happily ask for help.
What do Myer assessors look for most?
Warm, genuine customer service, approachability, teamwork and real availability. They hire people who make the store feel welcoming and include others, not the loudest person in the group.
Keep preparing
Myer interview questions (full guide) →Myer video interview questions →Group Interview tips: how assessors score you →
Practise for your Myer group interview
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