QBE Video Interview: Questions & How to Pass
Insurance · Updated 2026 · Interview Buddy team
QBE uses one-way video interviews as an early stage for its graduate program and some customer and claims roles. You record answers to set questions on your motivation for QBE and insurance, plus behavioural competencies, before any live interview or assessment centre.
It filters a large pool, so clear, structured answers with genuine motivation move you forward. This guide covers what QBE tends to ask on video and how to record answers that stand out.
What a QBE video interview looks like
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You get a link and record answers to typically 3–5 questions, with a short prep window and a per-answer time limit.
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Questions blend motivation ('why QBE, why insurance'), customer focus, teamwork and attention to detail.
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Answers are assessed for motivation, communication, sound judgement and alignment with QBE's values (customer-focused, technical excellence, integrity).
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No live interviewer; check whether re-takes are allowed before you start.
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Dress professionally and record in a quiet, well-lit space.
Questions to prepare
1.
Why do you want to work at QBE, and why the insurance industry?
2.
Tell me about a time you delivered great customer service.
3.
Describe a time you worked effectively in a team.
4.
Tell me about a time attention to detail made a difference.
5.
Describe a time you analysed information before making a decision.
6.
Tell me about a time you handled a difficult situation or person.
7.
What do you know about what QBE does?
How to stand out
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Prepare a specific 'why QBE and why insurance' answer, not a generic one.
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Use STAR so behavioural answers are structured and easy to score.
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Show sound judgement and attention to detail — both reflect insurance work.
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Look into the lens and keep your energy up without a live interviewer.
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Practise to a timer and record in a quiet, well-lit space.
Frequently asked questions
Does QBE use one-way video interviews?
Yes — for its graduate program and some customer and claims roles QBE uses recorded video interviews as an early screening stage before live interviews or an assessment centre.
What does QBE assess in the video interview?
Motivation for QBE and insurance plus behavioural competencies — customer focus, teamwork, sound judgement and attention to detail. STAR-structured answers score best.
How do I prepare for a QBE recorded interview?
Prepare a specific "why QBE" answer, build STAR examples for customer service, teamwork and attention to detail, research the insurance sector, and practise answering to camera and a timer.
Keep preparing
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