Qantas Video Interview: Questions & How to Pass
Aviation · Updated 2026 · Interview Buddy team
Qantas uses one-way video interviews for cabin crew, customer and some corporate roles. For customer-facing roles especially, presentation, warmth and safety awareness carry real weight — you're representing the 'Spirit of Australia' on camera.
You record answers to set questions in your own time. This guide covers what Qantas tends to ask, how recorded answers are assessed, and how to present yourself as the polished, service-minded candidate they want.
What a Qantas video interview looks like
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You receive a link and record answers to typically 3–5 questions, with a short prep window and a per-answer time limit.
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Questions cover motivation ('why Qantas'), customer service, teamwork and — for cabin crew — safety awareness and handling difficult situations.
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Presentation matters: for customer-facing roles, grooming, warmth and clear communication are part of the assessment.
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No live interviewer; look into the lens and project genuine, calm warmth.
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Record in a quiet, well-lit space and dress to the standard the role expects (business/corporate for most Qantas roles).
Questions to prepare
1.
Why do you want to work for Qantas?
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Tell me about a time you delivered outstanding customer service.
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Describe a time you handled a difficult or upset customer.
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Tell me about a time you worked as part of a team under pressure.
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How do you stay calm and professional in a stressful situation?
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Describe a time you had to follow important safety or compliance rules.
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What does representing the "Spirit of Australia" mean to you?
How to stand out
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Project warmth and calm — Qantas customer roles are about making people feel looked after.
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Present yourself to a professional standard: grooming, posture and clear, friendly delivery.
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For cabin crew, weave in safety awareness and staying composed under pressure.
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Use STAR for service and teamwork examples so they're specific, not generic.
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Look into the lens, record in a quiet well-lit space, and treat it like a formal interview.
Frequently asked questions
What is the Qantas video interview like?
A one-way recorded interview: you answer 3–5 set questions on camera in your own time. For cabin crew and customer roles it assesses service, warmth, safety awareness and presentation.
Does presentation matter in a Qantas video interview?
Yes, especially for customer-facing and cabin-crew roles. Grooming, warmth, posture and clear communication are part of how you’re assessed, because you’d represent Qantas to customers.
How do I prepare for a Qantas recorded interview?
Prepare STAR examples for customer service, teamwork and staying calm under pressure, research Qantas and its service values, present professionally, and practise answering to camera and a timer.
Keep preparing
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