Optus Video Interview: Questions & How to Pass
Telecommunications · Updated 2026 · Interview Buddy team
Optus uses one-way video interviews for retail, customer-service and graduate roles as an early screening stage. You record answers to set questions, which are reviewed against Optus's values and the role's competencies before any live interview.
It's a filter, so clear, structured answers with genuine motivation move you forward. This guide covers the questions Optus tends to ask on video, how they're assessed, and how to record answers that get you through.
What a Optus video interview looks like
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You get a link and record answers to typically 3–5 questions, with a short prep window and a per-answer time limit.
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Questions blend motivation ('why Optus'), customer service, teamwork and adapting to technology.
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Answers are assessed against Optus's values and role competencies — customer focus, collaboration and a positive, can-do attitude.
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No live interviewer; check whether re-takes are allowed before you start.
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Record in a quiet, well-lit space and present yourself professionally.
Questions to prepare
1.
Why do you want to work at Optus?
2.
Tell me about a time you delivered great customer service.
3.
Describe a time you learned a new technology or system quickly.
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Tell me about a time you worked well in a team.
5.
Describe a time you turned around an unhappy customer.
6.
How do you keep a positive attitude during a busy shift?
7.
What do you know about Optus and its customers?
How to stand out
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Show customer focus and a positive, can-do attitude — core to Optus retail and service roles.
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Use STAR so behavioural answers are structured and easy to score.
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Do specific 'why Optus' research to avoid a generic answer.
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Look into the lens and keep your energy up without a live interviewer.
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Practise to a timer and record in a quiet, well-lit space.
Frequently asked questions
Does Optus use one-way video interviews?
Yes — for retail, customer-service and graduate roles Optus commonly uses recorded video interviews as an early screening stage before live interviews.
What does Optus assess in the video interview?
Motivation for Optus plus competencies — customer focus, collaboration, adaptability to technology and a positive attitude. STAR-structured answers score best.
How do I prepare for an Optus recorded interview?
Prepare STAR examples for customer service and teamwork, research Optus, and practise answering to camera and a timer in a quiet, well-lit space.
Keep preparing
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