NAB Video Interview: Questions & How to Pass
Banking · Updated 2026 · Interview Buddy team
NAB uses one-way video interviews as an early stage for graduate, branch and contact-centre roles. You record answers to set questions, which are reviewed against NAB's values and the role's competencies before live interviews or an assessment centre.
It screens a large applicant pool, so clear, values-aligned answers are what advance you. This guide covers the questions NAB tends to ask on video, how they're assessed, and how to record answers that get you shortlisted.
What a NAB video interview looks like
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You get a link and record answers to typically 3–6 questions, with a short prep time and a per-answer time limit.
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Questions are mostly behavioural plus motivation ('why NAB, why banking, why this role').
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Answers are assessed against NAB's values and competencies — customer focus, integrity, respect and doing the right thing.
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No live interviewer; check whether re-takes are allowed before you start.
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Dress professionally and record in a quiet, well-lit space.
Questions to prepare
1.
Why do you want to work at NAB, and why banking?
2.
Tell me about a time you provided excellent customer service.
3.
Describe a time you worked effectively in a team.
4.
Tell me about a time you acted with integrity.
5.
Describe a time you handled a difficult customer or situation.
6.
Tell me about a time you juggled competing priorities.
7.
What do you know about NAB and where it’s heading?
How to stand out
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Use STAR so behavioural answers are structured and easy to score.
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Map examples to NAB's values — customer focus, integrity and respect.
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Prepare a specific, researched 'why NAB and why banking' answer.
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Look into the lens, dress professionally, and record in a quiet space.
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Practise to a timer so you finish within the limit without rushing.
Frequently asked questions
What is the NAB video interview?
An early-stage one-way recorded interview where you answer 3–6 set questions on camera in your own time. It screens candidates against NAB’s values and competencies before live interviews.
What does NAB assess in the video interview?
Behavioural competencies and values alignment — customer focus, integrity and respect — plus your motivation for NAB and banking. STAR-structured answers score best.
How should I prepare for a NAB recorded interview?
Prepare STAR stories for common behavioural themes, research NAB and why banking, practise to a timer and camera, and set up a quiet, professional, well-lit space.
Keep preparing
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