Commonwealth Bank Video Interview: Questions & How to Pass
Banking · Updated 2026 · Interview Buddy team
Commonwealth Bank uses one-way video interviews (often on a HireVue-style platform) as an early screening stage for branch, contact-centre and graduate roles. You record answers to set questions, and they're reviewed against CommBank's values and the competencies for the role.
Because it's recorded and early in the process, it's a filter — clear, structured, values-aligned answers move you forward. This guide covers the questions to expect, how they're assessed, and how to record answers that land.
What a CBA video interview looks like
•
You receive a link and record answers to typically 3–6 questions, with a short prep time (~30 seconds) and a time limit (1–3 minutes) per answer.
•
Questions are mostly behavioural ('tell me about a time…') plus motivation ('why CommBank, why this role').
•
Answers are assessed against CommBank's values and role competencies — customer focus, integrity, teamwork and accountability.
•
There's no live interviewer; some platforms allow a single practice question and limited or no re-takes.
•
A quiet, well-lit, professional setting and business-appropriate dress matter — treat it like a real interview.
Questions to prepare
1.
Why do you want to work at Commonwealth Bank, and why this role?
2.
Tell me about a time you delivered excellent customer service.
3.
Describe a time you worked as part of a team to achieve a goal.
4.
Tell me about a time you had to handle a difficult customer or situation.
5.
Describe a time you had to act with integrity or do the right thing under pressure.
6.
Tell me about a time you managed competing priorities or a heavy workload.
7.
What do you know about CommBank’s approach to customers and technology?
How to stand out
•
Answer behavioural questions in STAR — Situation, Task, Action, Result — so assessors can score you clearly.
•
Map your examples to CommBank's values (customer focus, integrity, accountability, teamwork).
•
Do specific 'why CommBank' research — its focus on customer experience and digital banking — and avoid generic answers.
•
Look into the lens, dress professionally, and record in a quiet, tidy space.
•
Practise out loud against a timer so you finish within the limit without rushing.
Frequently asked questions
What is the CommBank video interview?
An early-stage one-way recorded interview where you answer 3–6 set questions on camera in your own time. It screens candidates against CommBank’s values and role competencies before live interviews.
What does CommBank assess in the video interview?
Behavioural competencies and values alignment — customer focus, integrity, teamwork and accountability — plus your motivation for the bank and the role. STAR-structured answers score best.
How should I prepare for a CommBank recorded interview?
Prepare STAR stories for common behavioural themes, research CommBank specifically, practise answering to a timer and camera, and set up a quiet, professional, well-lit recording space.
Keep preparing
Practise your CBA interview now
The AI coach asks the behavioural and motivation questions CBA uses, listens to your spoken answers, and scores communication, confidence, relevance and STAR structure — with a model answer for your weakest response.
Start free — 3 mock interviews
© 2026 Interview Buddy · AI Interview Preparation Australia