Coles Video Interview: Questions & How to Pass
Retail · Updated 2026 · Interview Buddy team
Alongside in-store group interviews, Coles uses one-way video interviews for graduate, support-office and some specialist roles. You record answers to set questions, which are reviewed against Coles' values and the role's requirements before any live interview.
It's an early filter, so structured, genuine answers matter. This guide covers the questions Coles tends to ask on video, how they're scored, and how to record answers that get you through.
What a Coles video interview looks like
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You receive a link and record answers to typically 3–5 questions, with a short prep window and a per-answer time limit.
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Questions blend motivation ('why Coles') with behavioural examples (customer focus, teamwork, problem-solving).
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Answers are reviewed against Coles' values — customer obsession, teamwork, integrity and working safely.
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No live interviewer; check whether re-takes are allowed before you begin.
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Record in a quiet, well-lit space and present yourself professionally.
Questions to prepare
1.
Why do you want to work at Coles?
2.
Tell me about a time you put a customer first.
3.
Describe a time you worked effectively in a team.
4.
Tell me about a time you solved a problem or improved a process.
5.
Describe a time you handled a difficult situation or person.
6.
How do you prioritise when you have competing tasks?
7.
What do you know about Coles’ values and direction?
How to stand out
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Lead with customer focus — it's central to Coles and shows up in scoring.
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Structure behavioural answers with STAR so they're easy to follow and assess.
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Reference Coles' values specifically in your 'why Coles' answer.
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Look into the camera lens and keep your energy up without a live interviewer.
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Practise against a timer and record in a quiet, tidy, well-lit space.
Frequently asked questions
Does Coles use video interviews?
Yes — for graduate, support-office and some specialist roles Coles uses one-way recorded video interviews as an early stage, alongside in-store group interviews for team-member roles.
What does the Coles video interview assess?
Motivation for Coles plus behavioural competencies mapped to its values — customer obsession, teamwork, integrity and safety. Clear STAR-structured answers score best.
How do I prepare for a Coles recorded interview?
Prepare STAR examples for customer focus, teamwork and problem-solving, research Coles’ values, and practise answering to camera and a timer in a quiet, well-lit space.
Keep preparing
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