ANZ Video Interview: Questions & How to Pass
Banking · Updated 2026 · Interview Buddy team
ANZ uses one-way video interviews as an early stage for graduate, branch and contact-centre roles. You record answers to set questions, which are reviewed against ANZ's values and the role's competencies before live interviews or an assessment centre.
Because it screens a large pool, structured and values-aligned answers are what advance you. This guide covers the questions ANZ tends to ask, how they're assessed, and how to record answers that get you shortlisted.
What a ANZ video interview looks like
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You receive a link and record answers to typically 3–6 questions, with a short prep time and a per-answer time limit.
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Questions are mostly behavioural plus motivation ('why ANZ, why banking, why this role').
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Answers are assessed against ANZ's values and competencies — customer focus, integrity, collaboration and accountability.
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No live interviewer; some platforms allow a practice question and limited or no re-takes.
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Dress professionally and record in a quiet, tidy, well-lit space — treat it like a real interview.
Questions to prepare
1.
Why do you want to work at ANZ, and why banking?
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Tell me about a time you provided excellent customer service.
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Describe a time you worked in a team to achieve a result.
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Tell me about a time you acted with integrity under pressure.
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Describe a time you handled a difficult customer or situation.
6.
Tell me about a time you juggled competing priorities.
7.
What do you know about ANZ and its priorities?
How to stand out
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Structure behavioural answers with STAR so they're clear and scoreable.
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Map examples to ANZ's values — integrity, customer focus, collaboration and accountability.
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Prepare a specific, researched 'why ANZ and why banking' answer, not a generic one.
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Look into the lens, dress professionally, and record in a quiet, well-lit space.
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Rehearse to a timer so you finish within the limit without rushing your result.
Frequently asked questions
What is the ANZ video interview?
An early-stage one-way recorded interview where you answer 3–6 set questions on camera in your own time. It screens candidates against ANZ’s values and competencies before live interviews or an assessment centre.
What does ANZ assess in the video interview?
Behavioural competencies and values alignment — customer focus, integrity, collaboration and accountability — plus your motivation for ANZ and banking. STAR-structured answers score best.
How should I prepare for an ANZ recorded interview?
Prepare STAR stories for common behavioural themes, research ANZ and articulate why banking, practise to a timer and camera, and set up a quiet, professional, well-lit space.
Keep preparing
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