Interview Questions
RACQ Interview Questions
Insurance · HQ Brisbane · Updated 2026
RACQ provides insurance, roadside assistance, and financial services to Queenslanders. Interviews often focus on behavioural competencies, with an emphasis on customer service and teamwork, and may include role-specific assessments depending on the position.
This guide covers the questions candidates most commonly face at RACQ interviews — from first-round HR screens to behavioural and insurance-specific rounds — plus the values RACQ assesses against and how to practise before the real thing.
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HR & motivation questions
1.
Tell me about yourself and why you applied for this role.
2.
Why do you want to work for RACQ specifically, rather than one of our competitors?
3.
What do you know about our company, our products and the challenges we face?
4.
Where do you see yourself in five years?
5.
What are your salary expectations for this role?
6.
Why are you leaving your current position?
Behavioural questions
Answer every one of these with the STAR method — situation, task, action, result. See our STAR method guide for worked examples.
1.
Tell me about a time you had to deliver a piece of work under significant time pressure.
2.
Describe a situation where you disagreed with a colleague or manager. How did you resolve it?
3.
Give an example of a time you made a mistake at work. What did you do about it?
4.
Tell me about a time you had to learn something completely new to get a job done.
5.
Describe a situation where you had to influence someone without having authority over them.
6.
Tell me about a time you received difficult feedback. How did you respond?
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Insurance questions to expect
1.
A customer’s claim after a flood has been partially declined. Walk me through the conversation.
2.
Tell me about a time you showed resilience while handling emotionally difficult situations.
3.
How do you balance empathy for a customer with the terms of a policy?
4.
What do you think climate risk means for the Australian insurance industry?
5.
Describe a time you had to make a fair decision with incomplete information.
6.
Give an example of spotting something that didn’t look right and investigating it.
Frequently asked questions
What is the RACQ interview process like?
Most RACQ roles involve an online application, one or more interviews (often starting with a phone or video screen, sometimes an AI-assessed recorded interview), and a final interview with the hiring manager. Behavioural questions using the STAR method feature heavily at every stage.
What questions does RACQ ask in interviews?
Expect a mix of HR questions (why RACQ, tell me about yourself), behavioural questions about teamwork, pressure and conflict, and insurance-specific scenarios. The full lists on this page cover the most common of each.
How do I prepare for a RACQ interview?
Research RACQ's strategy and values, prepare 6–8 STAR stories that evidence them, and rehearse out loud. Interview Buddy's AI coach runs realistic RACQ-specific mock interviews and scores every answer.
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