Interview Questions
ING Australia (ING) Interview Questions
Banking · HQ Sydney · Updated 2026
ING Australia is a direct bank providing savings accounts, home loans, and other financial services. The interview process often includes phone screenings, behavioural interviews, and role-specific technical assessments, depending on the position.
This guide covers the questions candidates most commonly face at ING Australia interviews — from first-round HR screens to behavioural and banking-specific rounds — plus the values ING assesses against and how to practise before the real thing.
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HR & motivation questions
1.
Tell me about yourself and why you applied for this role.
2.
Why do you want to work for ING specifically, rather than one of our competitors?
3.
What do you know about our company, our products and the challenges we face?
4.
Where do you see yourself in five years?
5.
What are your salary expectations for this role?
6.
Why are you leaving your current position?
Behavioural questions
Answer every one of these with the STAR method — situation, task, action, result. See our STAR method guide for worked examples.
1.
Tell me about a time you had to deliver a piece of work under significant time pressure.
2.
Describe a situation where you disagreed with a colleague or manager. How did you resolve it?
3.
Give an example of a time you made a mistake at work. What did you do about it?
4.
Tell me about a time you had to learn something completely new to get a job done.
5.
Describe a situation where you had to influence someone without having authority over them.
6.
Tell me about a time you received difficult feedback. How did you respond?
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Banking questions to expect
1.
How would you explain a complex financial product to a customer with no financial background?
2.
Tell me about a time you had to follow strict compliance or regulatory processes. Why do they matter in banking?
3.
A customer is visibly upset about a declined transaction. Walk me through how you would handle it.
4.
What do you think are the biggest challenges facing Australian banks right now — for example digital disruption, scam prevention or regulatory change?
5.
Describe a time you spotted an error others had missed. What was the impact?
6.
How do you balance sales targets with acting in the customer’s best interest?
Frequently asked questions
What is the ING Australia interview process like?
Most ING Australia roles involve an online application, one or more interviews (often starting with a phone or video screen, sometimes an AI-assessed recorded interview), and a final interview with the hiring manager. Behavioural questions using the STAR method feature heavily at every stage.
What questions does ING Australia ask in interviews?
Expect a mix of HR questions (why ING, tell me about yourself), behavioural questions about teamwork, pressure and conflict, and banking-specific scenarios. The full lists on this page cover the most common of each.
How do I prepare for a ING Australia interview?
Research ING Australia's strategy and values, prepare 6–8 STAR stories that evidence them, and rehearse out loud. Interview Buddy's AI coach runs realistic ING Australia-specific mock interviews and scores every answer.
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